“Professionalism” probably means different things to different people. The Internet yields this checklist, which I find reasonably accurate: “The eight core characteristics of professionalism are: Competence, Knowledge, Conscientiousness, Integrity, Respect, Emotional Intelligence, Appropriateness, and Confidence.” Of these, the one I find most interesting is confidence. “Well-founded confidence reassures and motivates other people, boosting your ability to influence and lead.” The Cambridge Dictionary defines arrogance as “the quality of being unpleasantly proud and behaving as if you are more important than, or know more than, other people,” and provides an interesting example. “He has a self-confidence that is sometimes seen as arrogance.” In other words, there’s a thin line between confidence and arrogance, and we all know people who are inclined to pole vault over it. However, I’d argue that while often overbearing attitudes similar to arrogance are driven by malice, just as often they result from issues of ...Read more